If the order is already picked by the driver, please visit this article: Cancelling your delivery after the pickup

How do I cancel a delivery request when is still searching?

Before the delivery request has been assigned, you can directly cancel the delivery on your App or on your Dashboard :

Cancellations within 2 minutes without a cost:

If you cancel the order within 2 minutes after the order has been assigned to a driver, it will be cancelled and the driver will be notified.

There will be no charge associated with this cancellation and you may create a new order after this.

Cancellations after 2 minutes:

If you cancel an order 2 minutes or more after the order has been assigned to a driver, you will be charged a penalty depending on the value of that specific delivery type.

You will be charged the minimum amount. The driver will be notified and paid the minimum amount.

Did this answer your question?