We are now centralising all feedback through a single source, user-friendly ticketing system for non-live support.
This will allow efficient issue/query submission and tracking with the ultimate aim of improving customer experience and satisfaction.
How do I report an incident?
To share any feedback related to a courier, non-live delivery, invoice and pricing or technical issue, you can now submit your request through this link.
What will happen next?
The information will be forwarded to the relevant team for review. Once the team has reviewed your request, you will receive an update via email. You can view all your requests by selecting 'All' in the 'Requests' section in the top-right hand corner of the Jira portal.
If you have any questions, please contact Live Support via the bottom-right icon in your dashboard. Alternatively, you can send an email to email@example.com.