What happens if I want a refund?

In case you request a refund, our Quality Team will review the case with the needed evidence to either accept, or decline the refund.

This evidence can be:

  • Logs of the job
  • Partner conversations
  • Client conversations 
  • External situations: bad weather or any event beyond the reasonable partner's control

Please note, it may take up to 5 working days to review the Coupon request.

How can I request a refund?

You can request a refund by contacting Stuart Support within 14 days of the incident. Anything after 14 days will not be considered for a refund.
Please provide a full breakdown of the incident including the job ID and inconvenience faced.

What will happen with my request?

The request will be managed by the quality team. They will review the incident and discuss if necessary with the partner involved and provide a resolution.

How will I be refunded?

If there is a case for a refund then we will issue you with a coupon, which you can then add to your account.

  • Pay as you go: Click on "Settings" in the right top corner of your dashboard, "Billing", "Add a coupon", and add your coupon details there.
  • Weekly invoicing: You need to deduct the coupons from the total sum due in your invoice and pay the remainder.
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