The Stuart Courier Partner cannot take the order:

Are you sure that you ordered the right package size? Is the package too big / too bulky / too heavy for the transport type selected? 

You can review here the package sizes.

In case of requesting the wrong package size/ transport type, there are 3 options:

  • You can directly cancel the delivery through your Stuart Client App or Dashboard (before the item has been picked up). There is no charge for cancelling within 2 minutes of a Stuart Courier accepting the job.
  • You can contact Customer Support and ask to have the current delivery split, in order to get more couriers to deliver the package. It will incur the associate charges.
  • You can contact Customer Support and ask to increase the size to invite a different transport type with higher capacity. It will incur the associate charges.

There is a missing item:

If you forgot an item while giving away the package to the Stuart Courier Partner, you can try contacting them directly through your Stuart App. If they are not too far, you can ask if they can return to retrieve the rest of the order. However, as the return ride will not be compensated, we recommend that you directly request another instant delivery through your App or Dashboard.

The item has been damaged during the delivery:

  • Please send us a message specifying your job Stuart ID and describe your problem thoroughly, so we can help you.
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